76, Report:
#103612
Posted Date:
Aug 14 2004
Marlo Furniture rip-off! Non-delivery of purchased items. Broken promises! Laurel Maryland
In late June 2004 I ordered a bed for the daughter of a long time friend. This was originally scheduled for delivery on the 18th of July and we were not particularly happy about the wait, but were able to accept the fact that manufacturers sometimes can't keep up. Unfortunately, The...
Entity
Categories: Department & Outlet Stores
77, Report:
#96358
Posted Date:
Jun 25 2004
Do NOT Buy Furniture From Marlo Furniture exceedingly poor customer service; rip off Rockville Maryland
I am new to the area and needed to furnish my new house. After shopping around in different stores, I discovered Marlo and liked their furniture. After having spent thousands of dollars for an entertainment center and a master bedroom suite, I realized that Marlo has horrible cust...
Entity
Categories: Furniture & Furnishings
78, Report:
#95557
Posted Date:
Jun 19 2004
Marlo Furniture ripped me off! I ignored warnings on rip-offreport.com and I got stung! Heed these reports! Rockville Maryland
I read this site before purchasing products from Marlo Furniture. I told the sale representative about what I had read on this site and he assured me that I had no reason to worry because those were very rare incidents and it would not happen to us. So I went ahead and purchased a s...
Entity
Categories: Furniture & Furnishings
79, Report:
#93525
Posted Date:
Jun 03 2004
Marlo Furniture Alexandria Virginia Follow-up MARLO wins! Has my money - I am left with second rate furniture. F in my book! Alexandria Virginia
I am following up to a complain that I left a year ago. I also contact the Better Business Bureau and they did contact Marlo. Marlo in turn tried to contact us 5 times. Ironically, it was over the 5 days we were on vacation.
The gentleman who called did not speak clearly and...
Entity
Categories: Furniture & Furnishings
80, Report:
#86399
Posted Date:
Apr 02 2004
MARLO FURNITURE ripoff they sent me wrong furniture Nationwide
Hi my name is Bob I spent over 15,000 with
MARLO FURNITURE they sent me the wrong furniture.
I asked them to bring me the correct furniture they told me it would take 2 weeks. I said it was fine, after 3 weeks the driver shows up at my house and breaks the glass top of my table...
Entity
Categories: Furniture & Furnishings
81, Report:
#83942
Posted Date:
Mar 21 2004
Marlo's Furniture ripoff Marlo has NO customer service! Rockville Maryland
I purchased my living room set (a sofa, a loveseat, and three coffee tables) and bedroom set (a king size bed, a night stand, and a dresser) from Marlo's Furniture Rockville store on October 2003.
It was a terrible terrible terrible experience for me. It all started with the ...
Entity
Categories: Furniture & Furnishings
82, Report:
#76835
Posted Date:
Jan 11 2004
MARLO HAD MADE MY LIFE HELL ENDLESS, ENDLESS CALLS AND HURT MY CREDIT ripoff They have no problem taking your money but try to get it back and it's a process from hell. Alexandria Virginia
Last Christmas (2002) I purchase a coffee and 2 end tables for my daughter at Marlo in Alexandria.
When she received the tables she had to ask someone to help her assemble them. Once assembled the tables were uneven, glass wouldn't fit, wood didn't match ~ they looked horrible. ...
Entity
Categories: Furniture & Furnishings
83, Report:
#73041
Posted Date:
Nov 25 2003
Marlo Furniture Poor Poor Customer Service Marlo Service Laurel Rockville Maryland
I purchased a Living room set from Marlo Furniture and was offered an outstanding 5 year extended warranty, that I was assured by the Marlo Furniture salesman it was deal I should not pass up. My sofa broke straight down the middle, to my surprise after paying over 2,000.00 dollars...
Entity
Categories: Furniture & Furnishings
84, Report:
#71374
Posted Date:
Nov 11 2003
Marlo Furniture poor customer service Rockville Maryland
This is a copy of the e-mail sent to Chris Stevens in Marlo Corporate Customer Service:
---------------------------------------
Chris,
I thought I would share my experience with your organization. As of this writing, my wife and I are two very unsatisfied customers. We purc...
Entity
Categories: Furniture & Furnishings
85, Report:
#70583
Posted Date:
Oct 30 2003
Marlo Furniture UPDATE: ripoff runaround delivery of damaged goods, customer service trouble Rockville Maryland
Hi,
Due to technical issues, i was unable to update my report from 10/24/2003, so I am creating a new report in order to update everyone.
Thanks to ex-employee Ed's message from last week, we followed his excellent advice, and on Monday went straight to the Rockville location'...
Entity
Categories: Furniture & Furnishings
86, Report:
#69931
Posted Date:
Oct 24 2003
Marlo Furniture repeated delivery of damaged items ripoff runaround Rockville Maryland
As a recent and extremely unsatisfied Marlo Furniture customer, I would like to further detail the delivery problems we have encountered with Marlo within the past month since purchasing our furniture from them on September 14, 2003.
The initial delivery of our furniture order to...
Entity
Categories: Furniture & Furnishings
87, Report:
#36943
Posted Date:
May 30 2003
Marlo Furniture ripoff the business that doesn't give a dam Alexandria Virginia *EDitor's Comment
I ordered a sofa set. After delayed delivery as usual, I come home to find the sofa set stacked in the middle of my living room with factory packing.
I spent $1500 for the sofa set and another $100 for the delivery, to come home and start removing all the packing and staples.
...
Entity
Categories: Furniture & Furnishings
88, Report:
#58482
Posted Date:
May 27 2003
MARLO FURNITURE Total Rip-off - THE WORST IN CUSTOMER SERVICE Alexandria Virginia
In February 2002, we bought a Berkline Living Room Set with heat and massage from Marlo Furniture in Alexandria. It took us months and many hours of shopping at all local and chain furniture stores to find what we desired. This was perfect for us so of course we bought right away....
Entity
Categories: Furniture & Furnishings
89, Report:
#47719
Posted Date:
Apr 08 2003
Marlo Furniture #1 In Customer Dissatisfaction Forestville Maryland
The Marlo Furniture deliverymen did a poor job of ensuring all the items I had purchased were on the truck prior to delivering it to my home.
Believe it or not, they forgot all 8 bolts necessary to put the $1700 table I had purchased together.
They told me to call customer ...
Entity
Categories: Furniture & Furnishings
90, Report:
#45040
Posted Date:
Feb 11 2003
MARLO FURNITURE rip-off ROCKVILLE Maryland
Marlo furniture is about the most screwed up company I have EVER EVER did business with. I bought a bedroom set there, and every piece came damaged, and the damaged dresser even came with clothes in it, obviously when it was returned by the previous owner they just passed it on over...
Entity
Categories: Furniture & Furnishings
91, Report:
#40896
Posted Date:
Jan 10 2003
Marlo Furniture Service Stops after purchase Ripped Off salesan BULL Rockville Maryland
After a great experience with our sales associate ( naturally to make the sale ) The service we received or didn't receive was un-beleivable. Delivery dates were missed so were days off work for us , when delivered the items were not set up properly. The sofa and recliner were both ...
Entity
Categories: Furniture & Furnishings
92, Report:
#39020
Posted Date:
Dec 23 2002
Marlo vs The Roomstore who cares they both suck in my opinion Northern Virginia
I do not even know where to begin on comparing these two very horrible customer service related companies. I have purchased merchandise from both companies and will NOT do it again because of lousy customer service and product quality (The Roomstore).
I will start with Marlo. I...
Entity
Categories: Furniture & Furnishings
93, Report:
#38376
Posted Date:
Dec 16 2002
Marlo furniture warranty rip-off repair NOT Rockville Maryland
After a few months, my $900 chair had a mechanical problem. They sent a serviceman out(2 days late), and he claimed they need to order new parts. This was on 11/11/02, and he claimed the parts would be in in 3 or 4 weeks. After a month with no chair, i tried calling the Marlo custom...
Entity
Categories: Furniture & Furnishings
94, Report:
#37596
Posted Date:
Dec 09 2002
Marlo Furniture ripoff Marlo Furniture Maryland
In September 2002, I bought a bedroom set, and a dining room set totalling over $10,000. Not only they failed to deliver on the agreed upon date, they delivered the wrong bed, and most of the items delivered were damaged. We're still stucked with a damage China and bed.
As a resu...
Entity
Categories: Furniture & Furnishings
95, Report:
#30234
Posted Date:
Sep 18 2002
Marlo Furniture Horrible Customer Service Misleading salespeople etc Alexandria Virginia
I'd read the horror stories about Marlo's, but I figured that people never write about their good experiences, only the bad. So, I decided to give Marlo's the benefit of the doubt and give them my business.
Oh, what a mistake. I went there to order a couch, but I didn't like ...
Entity
Categories: Furniture & Furnishings
96, Report:
#20972
Posted Date:
May 16 2002
Marlo Furniture Company Mission; what a joke, stressful experience Laurel Maryland
I purchase a bedroom set from Marlo Furniture on September 16, 2001. My experience with Marlo delivery was quite stressful. I have received over 6 deliveries and each delivery the eight dresser drawer was damaged. I have spent countless hours at home and time away from work, only...
Entity
Categories: Furniture & Furnishings
97, Report:
#20725
Posted Date:
May 13 2002
Marlo Furniture Report to Better Business Bureau!! ripoff mistreated and ripped off, the business that doesn't give a dam slow prossessing Rockville Maryland
Marlo is without a doubt the worst furniture store. Their outright employee incompitence coupled with horrific customer service ranks them among the worst retailers I have ever shopped.
To make matters worse, they are aware of their terrible customer service and do nothing to ...
Entity
Categories: Furniture & Furnishings
98, Report:
#20470
Posted Date:
May 08 2002
Marlo Furniture The Biggest Ripoff, Unprofessional, Frustrating, Scamming, Fraud Of A Company Alexandria, Virginia
Wow, who could have imagined what a royal pain in the ass buying furniture from Marlo Furniture could have been. You spend thousands of dollars and once you have the furniture in your house your are out of luck.
I have now been trying for 3 days to cancel my order that only half ...
Entity
Categories: Furniture & Furnishings
99, Report:
#4256
Posted Date:
Mar 27 2002
Marlo Furniture guaranteed piece of junk
All, Beware of Marlo furniture and any guarntees that they they make. The only guarantee that you can count on, is a guaranteed piece of junk in which it will take month's or even years to overcome.
My story is as follows. I ordered furniture on 7-9-99 with the guarantee of all ...
Entity
Categories: Furniture & Furnishings
100, Report:
#17539
Posted Date:
Mar 25 2002
Marlo Furniture ripoff consumer fraud deception waste of time victimized many consumers Rockville, Laurel, & Forrestville, MD; Alexandria VA Maryland, Virginia
It is too lengthy to describe here, but you can read others' reports on Marlo Furniture.
I have dealt with all of their stores. All they care about is their commision. Every time I have been there, I have had billing proiblems, pickup problems, and genere horrible customer serv...
Entity
Categories: Furniture & Furnishings